Terms of Service

1. Acceptance of these terms

These Terms of Service (“Terms”) are a binding agreement between you and Onyx, Inc. (“SkyCanvass”, “we”, “us”) governing your use of skycanvass.com, the SkyCanvass apps, and the reports and packets we produce (collectively, the “Service”).

By creating an account, purchasing a plan or credits, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of a company, you represent that you are authorized to bind that company, and “you” refers to that company.

If you do not agree to these Terms, do not use the Service.

2. Account responsibilities

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account.

You must be authorized to look up any address, parcel, or property data you query through the Service, and to upload any photos or content you attach to a project.

Notify us promptly at support@skycanvass.com if you believe your account has been accessed without authorization.

3. The Service — what SkyCanvass provides

SkyCanvass is a property-intelligence and documentation product for contractors. The Service includes property reports, storm event history (“storm reports”) compiled from public weather data, building-code reference packets (“code packets”), photo packets, roof measurement packets, an interactive hail map, and lightweight project and canvassing workflow tools.

Storm reports document weather events such as hail and wind at or near a property using public data sources. They are informational records for a property owner's project file.

SkyCanvass is not a legal, claims, or insurance service, and it does not generate estimates. The Service produces reference documentation and property intelligence; how you use that documentation in your own business and workflow is your responsibility.

4. Acceptable use

You agree not to: reverse-engineer, decompile, or attempt to extract the source of the Service; scrape or bulk-download data outside the published API and within its rate limits; resell or redistribute reports or data except as permitted for your own contracting work; or use the Service to mislead property owners, customers, or regulators.

You agree not to upload content you do not have the right to upload, or to use the Service to violate any law or to infringe anyone's rights.

We may suspend or terminate accounts that violate this section, or that create security, legal, or operational risk to the Service or other users.

5. Building-code and data accuracy

Building codes, jurisdiction data, storm data, and measurements that the Service surfaces are reference material drawn from public and authoritative sources. They may contain errors, may be out of date, and may not reflect local amendments or the most recent edition adopted in a given jurisdiction.

You are responsible for independently verifying any code citation, measurement, permit requirement, or data point with the authority having jurisdiction (AHJ) and the applicable official sources before relying on it. The Service does not interpret code requirements for your specific situation and does not provide legal or regulatory advice.

6. Intellectual property

The Service, including its software, templates, design, and the SkyCanvass name and marks, is owned by SkyCanvass and protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable license to use the Service for your business while your account is in good standing.

You retain ownership of the content you upload (such as your photos and project notes). You grant us the license needed to host, process, and display that content to operate the Service for you.

Reports and packets you generate are licensed to you for use in your contracting business. The underlying templates, software, and data compilations remain ours.

7. Plans, credits, and payment

Subscriptions are billed in advance on a monthly or annual basis through our payment processor, Stripe. Per-report credits may be purchased separately and are consumed when you generate the corresponding report or packet.

You authorize us to charge your payment method for the plan or credits you select, including applicable taxes. Plan prices may change; we will give you notice before a change applies, and changes take effect at your next renewal.

If a payment fails, we may retry it and may suspend access until the balance is resolved.

8. Refund policy

Generated reports and packets are delivered digital goods and are non-refundable once generated. Unused prepaid credits may be refunded within 14 days of purchase. Subscriptions may be cancelled any time; no proration of the current period.

When you cancel a subscription, it remains active through the end of the period you have already paid for, and does not renew after that. To request a credit refund, contact support@skycanvass.com within the 14-day window.

9. Service availability

We work to keep the Service available and reliable, but we provide it on an “as available” basis and may modify, suspend, or discontinue features. We are not liable for downtime, maintenance, or interruptions outside our reasonable control.

10. Disclaimer of warranties

The Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

We do not warrant that the Service will be uninterrupted or error-free, or that any report, measurement, code reference, or data point will be accurate, complete, or suitable for a particular use. You use the Service and its outputs at your own discretion and risk, subject to the verification responsibilities in Section 5.

11. Limitation of liability

To the maximum extent permitted by law, SkyCanvass and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, revenue, data, or business, arising out of or relating to your use of the Service.

Our total aggregate liability for any cause of action arising out of or relating to these Terms or the Service is limited to the amount you paid us for the Service in the twelve months before the event giving rise to the liability.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

12. Indemnification

You agree to indemnify and hold SkyCanvass harmless from claims, damages, and expenses (including reasonable legal fees) arising from your use of the Service, your content, or your violation of these Terms or of any law or third-party right.

13. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you violate these Terms or if needed to protect the Service or other users.

On termination, your license to use the Service ends. You may request an export of your account data within 30 days after termination, after which we may delete it in accordance with our Privacy Policy.

14. Governing law and disputes

These Terms are governed by the laws of [STATE — pending], without regard to its conflict-of-laws rules. The courts located in that jurisdiction will have exclusive jurisdiction over any dispute, except where applicable law provides otherwise.

The governing-law jurisdiction is being finalized and will be set before these Terms take effect.

15. Changes to these terms

We may update these Terms as the Service evolves. When we make material changes, we will update the effective date and, where appropriate, notify account holders. Your continued use of the Service after a change takes effect means you accept the updated Terms.

16. Contact

Questions about these Terms: support@skycanvass.com.

Onyx, Inc., operator of SkyCanvass.